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Fysioterapia
Carola Nylund

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Privacy Policy

Last Updated: 10 September 2025

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At Fysioterapia, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information in compliance with the General Data Protection Regulation (GDPR) and other applicable laws.

 
1. Information We Collect

  • Name, email address, phone number, and contact details

  • Booking details (appointment dates, services requested)

  • Payment information (processed securely via our payment provider)

  • Health information you voluntarily share with us for treatment purposes

 
2. How We Use Your Information

  • To schedule and manage appointments

  • To provide physiotherapy services

  • To send booking confirmations, reminders, or updates

  • To comply with legal or regulatory obligations

 
3. Legal Basis for Processing

We process your data under GDPR based on:

  • Contract necessity – to provide our services

  • Legal obligation – to comply with laws and regulations

  • Consent – for health-related or marketing communications

 
4. Data Retention

We retain your personal data only as long as necessary for the purposes outlined above, or as required by law.

 
5. Sharing of Data

We do not sell your data. We may share your data only with:

  • Payment providers (for secure processing)

  • IT or booking system providers (to manage appointments)

  • Legal or regulatory authorities when required by law

 
6. Your Rights

Under GDPR, you have the right to:

  • Access, correct, or delete your data

  • Withdraw consent at any time

  • Request restriction or objection to processing

  • File a complaint with your local data protection authority

To exercise your rights, please contact us at:
📧 cmnylund@hotmail.com

 

Refund & Cancellation Policy

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At Fysioterapia, we value your time and ours. Please review our policy before booking.

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1. Cancellations

  • Cancellations must be made at least 24 hours before your scheduled appointment.

  • Late cancellations (less than 24 hours’ notice) will be charged in full.

 
2. Late Arrivals

  • If you arrive more than 30 minutes late, your appointment will be considered a no-show.

  • No refunds will be given for missed or late sessions.

 
3. Refunds

  • Refunds are only provided if the cancellation is made within the policy rules (24 hours before the appointment).

  • No refunds are given for late arrivals, missed sessions, or cancellations outside the allowed time frame.

 
4. Rescheduling

  • You may reschedule your appointment (subject to availability) if notice is given at least 24 hours in advance.

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